Privacy Policy

PRIVACY POLICY

ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you make a purchase from our store, as part of the buying and selling process, we collect the personal information you provide, such as your name, address, and email address. When you browse our store, we also automatically receive your computer's internet protocol (IP) address, which provides us with information about your browser and operating system.

  • Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

  • SMS marketing (if applicable): By entering your phone number when placing your order, you agree to receive SMS messages (order tracking and abandoned cart recovery), as well as promotional offers. You will receive no more than 4 SMS messages per month. You can unsubscribe at any time by sending STOP via SMS.

ARTICLE 2 - CONSENT

How do we obtain your consent? When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we assume that you consent to our collecting and using your information for that specific purpose only. If we ask for your personal information for another reason, such as marketing, we will either ask you directly for your express consent or provide you with an opportunity to opt out.

How can I withdraw my consent? If, after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you can notify us by contacting us at contact@ortholombaire.com

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if required to do so by law or if you violate our Terms and Conditions of Sale and Use.

ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you. Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is kept on a secure server protected by a firewall.

Payment: If you complete your purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is stored only as long as necessary to complete your order. Once your order is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the PCI-DSS standard, managed by the PCI Security Standards Council, which is a joint effort of companies like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, please see Shopify's Terms of Service or Shopify's Privacy Policy.

ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES

Generally, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions. For these providers, we recommend that you carefully read their privacy policies so you understand how they will handle your personal information. Keep in mind that some providers may be located in, or have facilities in, a jurisdiction different from yours or ours. Therefore, if you decide to proceed with a transaction that requires the services of a third-party provider, your information may then be subject to the laws of the jurisdiction in which that provider is located or where its facilities are located. For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information used to complete the transaction may be disclosed under U.S. law, including the Patriot Act. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms and Conditions of Sale and Use.

Links You may leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.

ARTICLE 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, it will be encrypted using SSL and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional industry-standard security measures.

COOKIES

Here is a list of cookies we use. We have listed them here so you can choose whether or not to allow them.

  • _session_id : unique session identifier, allows Shopify to store information related to your session (referrer, landing page, etc.).

  • _shopify_visit : No data retained, persists for 30 minutes from the last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

  • _shopify_uniq : no data retained, expires at midnight (based on the visitor's location) the following day. Calculates the number of visits to a store by a unique customer.

  • cart : unique identifier, persists for 2 weeks, stores information related to your shopping cart.

  • _secure_session_id : unique session identifier.

  • storefront_digest : unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.

ARTICLE 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent on you to use this website.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you wish to: access, correct, amend or delete any personal information we have about you, file a complaint, or if you simply want more information, contact our Privacy Officer at contact@ortholombaire.com